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The CN Interview with Dave Erickson
David Erickson is the President and CEO of Freeconferencecall.com.
Conferencing News: We just checked out your FreeConferenceCall.com site and it looks like there's a lot more than just that product there. Tell us what's new and hot in your product line.
Dave Erickson: FreeConferenceCall.com offers a suite of services which range from free to toll-free conferencing and voice messaging. Our latest offering is called SimpleBlast, which allows subscribers to distribute up to 10,000 instant voice messages with just one call. We also recently introduced a new toll free conferencing service called TollFreeConferenceCall.com, which is packed with features that our users have been asking about, including Web controls, sub-account management and the ability to support 1,000 callers.
Two other unique services from FreeConferenceCall.com that your readers may be interested in are FreeConferencing.com�a free version of the 1,000 caller, Web-featured conferencing service�and a voice messaging service called Private Number, which offers users a direct dial-in number to a voicemail line to eliminate access codes.
CN: Tell us about some specific features within FreeConferenceCall.com that differentiate it in the market.
DE: There are many free conferencing services on the market today, but FreeConferenceCall.com stands out in a few ways.
First, FreeConferenceCall.com�s services are the most user-friendly and intuitive on the market. FreeConferenceCall.com�s easy-to-use Web interface helps conference hosts to seamlessly manage calls during live conferences�from muting and disconnecting certain callers, to recording and broadcasting audio files with just a click of the mouse.
Next, FreeConferenceCall.com makes good on its commitment to offer free services with no hidden costs. For example, conference hosts receive free call detail reports, recordings, downloads and podcasts with each conference call. With both URL- and Web-based conference play back, hosts and up to 1,000 callers can enjoy their conferences in real time or at a later date�always for free.
Finally, FreeConferenceCall.com is parallel to none in customer service. We offer easy-to-follow question and answer sessions for each of our products, along with professional customer service representatives who are reachable via telephone and online.
CN: We've heard that the Obama administration has used the FreeConferenceCall.com service. Is this true? And what do they use it for?
DE: The Obama administration used FreeConferenceCall.com�s services during the presidential campaign�likely for campaigning and planning. More than 1,000 registered account numbers came from this account and callers used more than 5 million minutes.
CN: Who are some of your other notable customers that use your services and for what applications of conferencing?
DE: FreeConferenceCall.com helps organizations, including Fortune 500 companies, medium and small businesses, network marketers, political campaigns, non-profits, churches and community groups to collaborate and conduct remote meetings. From corporate earnings calls, religious broadcasts and remote sermons, to online press conferences or internal meetings, users have found that they can save money by using the services of Free Conferencing Corporation. Some of our notable users come from companies such as Mary Kay Cosmetics, National Federation of the Blind, International Coach Academy, The Salvation Army, The Kidney Cancer Association, Herbalife, Fedex, Tupperware and DSWA.
CN: You recently gave an ex-parte presentation to the FCC about the connection fee controversy. What's your position on this matter and when do you think things will settle with this issue?
DE: I think free services are great and so does the customer�and that�s settled.
CN: What's next for the Free Conference Call?
DE: We plan to introduce more innovative features and keep improving our existing services.
CN: Thanks, Dave. Continued success.
January 5, 2010
